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Privacy Policy

Updated: 09/2025

Impact Connections LLC (“Impact Connections,” “we,” “us,” or “our”) is committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA), applicable state privacy laws, and telecommunications requirements. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services, visit our website, or interact with our platform, including by SMS.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services while ensuring compliance with HIPAA and privacy laws.

a. Protected Health Information (PHI)

If you use our case management or care coordination services, we may collect Protected Health Information (PHI) as defined by HIPAA. This may include:

  • Name, date of birth, and demographic details

  • Health conditions, treatment plans, and medical history

  • Healthcare provider information

  • Insurance details and payment history

b. Personal Information

In addition to PHI, we may collect personal information when you:

  • Sign up for our services

  • Complete intake or case management forms

  • Contact us for support or inquiries

  • Subscribe to updates, newsletters, or SMS notifications

This may include:

  • Name, email address, phone number, and mailing address

  • Employment, housing, and financial status (if required for services)

c. Non-Personal Information

We may collect non-personal data automatically when you visit our website, such as:

  • IP address, device type, and browser information

  • Website analytics, cookies, and usage data

2. How We Use Your Information

We use the information collected to:

  • Provide and improve case management, care coordination, and resource navigation services

  • Facilitate referrals to healthcare providers, housing assistance programs, and financial support services

  • Communicate with you about updates, programs, and services, including by SMS or email

  • Ensure compliance with HIPAA, legal, and regulatory requirements

  • Protect our platform from fraudulent or unauthorized use

We do not sell or rent your personal information to third parties.

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from Impact Connections related to your service requests.

  • Message Content: May include confirmations, updates, and replies from our support team.

  • Message Frequency: Varies based on ticket activity.

  • Cost: Message and data rates may apply.

  • Opt-Out: You may unsubscribe from SMS at any time by replying STOP. We will send one final confirmation SMS.

  • Help: Reply HELP for assistance or contact us at info@impactconnections.co.

  • Brand Identification: Impact Connections is identified in every SMS message we send.

We do not use SMS messages for marketing without your explicit consent.

4. How We Protect Your Information (HIPAA Compliance)

To comply with HIPAA and protect your data, we have implemented the following safeguards:

  • Access Controls: Only authorized personnel with a need-to-know basis can access PHI.

  • Data Encryption: All electronic PHI (ePHI) is encrypted during transmission and storage.

  • Secure Communication: PHI shared electronically uses HIPAA-compliant systems.

  • Audit Controls: Regular audits and system monitoring to prevent unauthorized use.

  • Employee Training: Staff and contractors receive HIPAA and privacy training.

5. How We Share Your Information

We may share your information in the following circumstances:

  • With Your Consent: Written or electronic authorization is required before sharing your PHI.

  • With Service Providers & Partners: Only as necessary for care coordination, case management, or referrals.

  • For Legal Compliance: If required by law, regulation, or to prevent fraud, abuse, or threats to safety.

We will never use or disclose your PHI for marketing purposes without your explicit consent.

6. Your Rights

You have the following rights under HIPAA and applicable laws:

  • Right to Access: Request a copy of your records.

  • Right to Request Corrections: Ask us to amend inaccurate or incomplete PHI.

  • Right to Restrict Uses & Disclosures: Request limits on how we use or share your PHI.

  • Right to Confidential Communications: Request communications by alternate methods.

  • Right to Receive an Accounting of Disclosures: Request a record of PHI sharing.

To exercise these rights, email privacy@impactconnections.co or submit a written request.

7. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to improve user experience. You can manage cookies through your browser settings. No PHI is collected through cookies or tracking technologies.

8. Third-Party Links & Services

Our platform may contain links to third-party services. Impact Connections is not responsible for the privacy practices of these third-party services. We encourage you to review their policies before sharing information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or your HIPAA rights, contact us at:

Impact Connections LLC
Privacy & Compliance Department
Email: info@impactconnections.co
Website: www.impactconnections.co

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