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Terms of Service

Updated: 09/2025

Welcome to Impact Connections LLC (“Impact Connections,” “we,” “us,” or “our”). By using our website, platform, and services, you agree to these Terms of Service (“Terms”). If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By accessing, browsing, or using Impact Connections’ services, you agree to be bound by these Terms and our Privacy Policy. We may update these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Provided

Impact Connections provides case management, care coordination, resource navigation, and advocacy services. Our services are designed to help individuals connect with social support programs, healthcare providers, and community resources.

Our services do not replace professional medical, legal, or financial advice. You should always consult a qualified professional for medical treatment, legal matters, or financial decisions.

3. Eligibility & User Responsibilities

a. Who Can Use Our Services

To use our services, you must:

  • Be at least 18 years old (or have parental/guardian consent if under 18).

  • Provide accurate, complete, and updated information.

  • Use our services only for lawful purposes.

b. Your Responsibilities

You agree not to misuse our platform, services, or any provided information. You must not share confidential information without permission, or attempt to interfere with, hack, or disrupt our systems.

4. Privacy & Data Protection

Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health-related information, including compliance with HIPAA regulations.

5. Health & Safety Disclaimer

Impact Connections provides support in navigating healthcare and social services, but we are not a healthcare provider. We do not diagnose, treat, or provide medical advice. Any recommendations or resources provided should not be considered a substitute for professional advice.

6. Third-Party Services & Links

Our website and services may contain links to third-party resources, including healthcare providers, financial assistance programs, and community services. Impact Connections is not responsible for the content, privacy policies, or practices of these third-party services.

7. Service Availability & Limitations

We strive to maintain continuous availability of our services but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of our services at any time without notice.

We are not responsible for:

  • Technical failures beyond our control.

  • Service delays or disruptions caused by third parties.

  • Data loss, security breaches, or unauthorized access beyond our reasonable control.

8. Limitation of Liability

To the fullest extent permitted by law, Impact Connections LLC is not liable for any indirect, incidental, consequential, or special damages resulting from your use of our services. This includes but is not limited to:

  • Loss of data, revenue, or profits.

  • Inaccurate resource information.

  • Delays in accessing support services.

Our liability is limited to the amount you paid for our services (if applicable).

9. Indemnification

By using our services, you agree to defend, indemnify, and hold harmless Impact Connections LLC from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or disputes with third-party providers.

10. Intellectual Property Rights

All content on our website, including text, graphics, logos, and software, is the property of Impact Connections LLC and protected by copyright, trademark, and intellectual property laws. You may not copy, distribute, or modify any content without our prior written consent.

11. SMS Messaging Terms

By providing your phone number, you consent to receive SMS messages from Impact Connections related to your service requests. These messages may include confirmations, status updates, and replies from our support team.

  • Message Frequency: Varies based on ticket activity.

  • Cost: Message and data rates may apply.

  • Opt-Out: You may opt-out of receiving SMS messages at any time by replying STOP. After you send STOP, we will send a confirmation SMS to verify you have been unsubscribed.

  • Help: For SMS support, reply HELP or contact us at [support@impactconnections.co].

  • Privacy: We do not sell or share your phone number with third parties for marketing purposes. See our Privacy Policy for details.

12. Termination & Suspension of Services

We reserve the right to terminate or suspend your access to our services without notice if you violate these Terms, engage in fraudulent or harmful behavior, or pose a risk to Impact Connections or others.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes will be resolved through mediation or arbitration in Delaware, unless otherwise required by law.

14. Changes to These Terms

We may update these Terms periodically. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised Terms.

15. Contact Us

For questions about these Terms, contact us at:

Impact Connections LLC
Legal & Compliance Department
Email: info@impactconnections.co
Website: www.impactconnections.co

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